World Cup streaming glitches in Mexico spark demands for refunds

Angry subscribers to a popular streaming app in Mexico are demanding refunds for missing parts of the World Cup’s opening ceremony, after the Vix platform’s transmission failed to work as the festivities got underway.

“We have detected a technical glitch that is affecting the broadcast of the inauguration. Our team is already working to resolve it,” Vix wrote on social media about an hour before the start of the tournament’s first match on Thursday pitting host Mexico against South Africa.

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Some users shared screenshots of error messages online, and demanded their money back.

“Terrible service. I paid for my subscription and I already missed the opening. I demand a bonus or a full refund. We need to be ready for a class-action lawsuit,” Jorge Ruiz wrote on X. Dozens of upset users posted similar messages while threatening to ask Mexico’s consumer protection agency Profeco to help with the refunds.

Owned by TelevisaUnivision, the world’s largest provider of Spanish-language video content, Vix is the only streaming platform with the rights to broadcast all World Cup matches this year in Mexico.

For months, Vix had been promoting a 999 peso package, or about $58, promising full access to the world’s biggest sporting event over the next five weeks.

The platform said it resolved its technical problems more than half an hour after the inaugural game began, according to another Vix post, though some users continued to complain about spotty transmission even after that.

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