This webinar takes place on 14 July 2026 at 11am.
Register here
While burial insurance has become one of South Africa’s most widely adopted financial products, converting that demand into long-term policy retention remains challenging. Many customers still face avoidable barriers to making regular premium payments, resulting in unnecessary lapses for both policyholders and insurers.
As a result, insurers are often losing policyholders who want to keep their cover – becoming a matter of payment limitations rather than lack of intent. This has a direct impact on retention, revenue stability, and long-term customer value.
In this insightful webinar, Moneyweb’s Jeremy Maggs is joined by Marius Brits, co-founder and CIO of 360 Administration and Systems; Namhla Gysman, Business Development lead at Pay@; Luke Nel, head of Protection Solutions at Metropolitan; and Obey Ndebele of Kings & Queens Funeral Services to unpack how payment accessibility is becoming a key driver of insurance growth and financial inclusion in South Africa.
The discussion will explore how expanding the addressable market for insurers is increasingly about what happens after the sale: reducing payment friction, enabling more flexible payment options, and improving the customer experience across the policy lifecycle.
The panel will examine how payment infrastructure directly influences policy retention, customer acquisition, and overall market expansion, particularly in underserved segments.
The impact of payment defaults on customer lifetime value will also be discussed, along with the role of accessible payment channels in reducing policy lapses, and how insurers can better align payment systems with customer behaviour and the financial realities that inform it.
Who should attend?
- Insurance executives and decision-makers focused on growth and retention strategies
- Financial institutions and payment partners working within the insurance ecosystem
- Brokers and intermediaries involved in customer acquisition and servicing
- Industry stakeholders seeking to expand access to underserved markets; and
- Professionals interested in financial inclusion and payments insurance innovation.
This webinar is designed to provide meaningful insight into how payment accessibility can unlock growth, reduce policy defaults, and enable insurers to reach the next wave of policyholders in a rapidly evolving market.
This webinar will take place on 14 July 2026 at 11am.
Register here
More on the guests:
Namhla Gysman
Business Development lead – Pay@ Services
Gysman is the Business Development lead at Pay@, a South African fintech company specialising in payment aggregation and digital bill payment infrastructure. She has extensive experience in enterprise sales, client relationship management, and payments, built across more than two decades in financial services and technology.
Luke Nel
Head of Protection Solutions – Metropolitan
Nel is a South African actuary and the head of Protection Solutions at Metropolitan, where he leads the development of innovative insurance products designed to improve financial resilience for individuals and families across South Africa. His work sits at the intersection of actuarial science, digital transformation, and social impact, with a strong focus on combining technical excellence with customer-centric design.
Marius Brits
Co-founder and chief information officer – 360 Administration and Systems
Brits is the co-founder and chief information officer of 360 Administration and Systems, one of Africa’s leading providers of policy and member administration technology for the life and funeral insurance industry. With more than 15 years of experience in fintech, he is passionate about using technology, automation, and AI to improve financial inclusion, modernise insurance operations, and help insurers reach underserved communities across Africa.
Obey Ndebele
Kings & Queens
Ndebele is the regional manager at Kings and Queens Real Funeral Services, a position he has held for more than six years. With over 15 years of experience in the funeral and insurance industry, he has developed extensive expertise in funeral insurance, customer relations, and business operations. His strong focus on customer service and premium collection has earned him recognition as a trusted leader and mentor within the organisation.
Pay@ is South Africa’s leading payment solutions provider and part of the JSE-listed fintech group, Araxi. Since 2007, the company has been powering bill payments for leading South African organisations, offering the largest payment network in the region across physical and digital points of sale.
Brought to you by Pay@.
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