<\/p>\n
According to the National Financial Ombud Scheme (NFO) 2025 annual results, OUTsurance recorded an impressively low overturn ratio of just 3%, its best performance in the past 10 years and the best overturn ratio in the industry for 2025.<\/p>\n
Supporting this standout performance, OUTsurance also achieved a referral rate of 0.77 per 1 000 claims, improving on its previous best.<\/p>\n
These results highlight a consistent commitment to fair claims outcomes and exceptional client service.<\/p>\n
What the National Financial Ombud Scheme does \u2013 and how it helps you<\/strong><\/p>\n The NFO is an independent body that helps South African consumers resolve complaints against financial institutions.<\/p>\n How overturn rates reflect fair claims decisions<\/strong><\/p>\n The overturn ratio indicates the proportion of consumer complaints that were overturned by the NFO.<\/p>\n If an insurer has a high overturn ratio, it means the NFO disagreed with the insurer\u2019s decision or conduct and found in favour of the complainant.<\/p>\n In contrast, a low overturn rate shows that, based on its independent review, the NFO agrees with the insurer\u2019s original decisions.<\/p>\n OUTsurance delivers its strongest results yet \u2013 what it means for you<\/strong><\/p>\n In 2025, OUTsurance achieved its lowest referral rate of 0.77 per 1 000 claims, along with an overturn ratio of just 3% \u2013 its best result in the past 10 years and the best overturn ratio in the industry for 2025.<\/p>\n To put this into context: OUTsurance\u00a0is one\u00a0of the top insurers in the non-life insurance industry with\u00a0low\u00a0complaints per 1?000 claims\u00a0submitted\u00a0to the Ombudsman.<\/p>\n In 2024, for every 1?000\u00a0personal\u00a0lines\u00a0claims\u00a0submitted\u00a0to the ombud, only 0.91 complaints were referred. In\u00a02025, this dropped to 0.77\u00a0complaints\u00a0per 1 000\u00a0personal and commercial lines\u00a0claims \u2013 improving on its own\u00a0previous\u00a0best of 0.88\u00a0personal lines complaints per 1?000 claims in 2020.<\/p>\n In everyday terms, clients who insure with OUTsurance can expect fewer disputes, less back-and-forth, and greater confidence that their claims will be assessed fairly from the start.<\/p>\n This reflects a consistent, client-first approach, with every decision carefully considered in the client\u2019s best interests.<\/p>\n Strong results backed by industry awards and real client feedback<\/strong><\/p>\n OUTsurance has also received external recognition \u2013 being named News24\u2019s Short-Term Insurer of the Year for the fourth consecutive year in 2026.<\/p>\n This makes OUTsurance the only short-term insurer in South Africa to have achieved this since the award\u2019s inception, based on real client feedback around cost, claims handling and service.<\/p>\n This client-first approach is also reflected in what customers are saying online.<\/p>\n<\/blockquote>\n Between January 2025 and January 2026, OUTsurance earned an impressive 9.99 score on the Hellopeter TrustIndex, along with an almost-perfect 4.88 out of 5 rating on Google Reviews \u2013 further reinforcing its consistent focus on delivering value, transparency and service that truly makes a difference.<\/p>\n Danie Matthee, chief executive officer at OUTsurance, says: \u201cBeyond the numbers, customer satisfaction is what matters most. Our team is committed to listening, reviewing every compliment and complaint, and delivering fair, consistent outcomes.<\/p>\n \u201cWe hold ourselves to a high standard and use feedback to keep improving \u2013 continually pushing to do better and outperform our own best, while staying true to our promise that clients always get something OUT.\u201d<\/p>\n OUTsurance is a licensed insurer and FSP. NFO 2025 Annual report: Statistics of top 25 participants. Internal non-life\u00a0personal (calendar year\u00a02020-2023)\u00a0and\u00a0personal &\u00a0commercial lines\u00a0(calendar year 2024-2025)\u00a0Ombudsman data. 2023-2026 News24 Business Awards: Short-Term Insurer of the Year. Hellopeter and Google Reviews average data for calendar year 2025. Ts and Cs online.\u00a0<\/em><\/p>\n Brought to you by OUTsurance.\u00a0<\/em><\/p>\n Moneyweb does not endorse any product or service being advertised in sponsored articles on our platform.<\/em><\/p>\n<\/p><\/div>\n #OUTsurance #raises #bar #overturn #ratio #industry<\/p>\n","protected":false},"excerpt":{"rendered":" According to the National Financial Ombud Scheme (NFO) 2025 annual results, OUTsurance recorded an impressively low overturn ratio of just 3%, its best performance in the past 10 years and… <\/p>\n","protected":false},"author":1,"featured_media":6336,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[795,2736,8763,8764,572,8765],"class_list":["post-6335","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-investing","tag-bar","tag-industry","tag-outsurance","tag-overturn","tag-raises","tag-ratio"],"_links":{"self":[{"href":"https:\/\/www.fintechpulse8.com\/index.php?rest_route=\/wp\/v2\/posts\/6335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fintechpulse8.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fintechpulse8.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fintechpulse8.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fintechpulse8.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6335"}],"version-history":[{"count":0,"href":"https:\/\/www.fintechpulse8.com\/index.php?rest_route=\/wp\/v2\/posts\/6335\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fintechpulse8.com\/index.php?rest_route=\/wp\/v2\/media\/6336"}],"wp:attachment":[{"href":"https:\/\/www.fintechpulse8.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6335"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fintechpulse8.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=6335"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fintechpulse8.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=6335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n