<\/p>\n
Employees across industries continue to adopt AI tools at a rapid rate, yet the technology\u2019s impact on productivity and efficiency is uneven and muddled, according to a new study.<\/p>\n
Some 74% of white-collar workers with no managerial duties count themselves as regular users of artificial intelligence, a 23 percentage point increase from a year earlier, according to Boston Consulting Group (BCG) Inc\u2019s latest AI at Work report. But many enterprises struggle to convert AI-driven efficiency gains into measurable value, BCG said.<\/p>\n
Read\/listen:
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AI and TikTok over financial advisors? The rise of the new-age investor<\/p>\n
More than 40% of the regular AI users among the white-collar workers not involved in management reported saving a full work day or more per week from using such tools.<\/p>\n
Still, leaders and organisations are yet to learn how to derive value from the saved time, BCG said.<\/p>\n
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\n\u201cEveryone is talking about AI replacing work, but it is in fact really about rethinking the human value-add inside,\u201d said BCG\u2019s Vinciane Beauchene, one of the report\u2019s authors.<\/p>\n<\/blockquote>\n
\u201cThis is the role of leaders.\u201d<\/p>\n
The findings belie the premise that companies will automatically boost productivity through AI \u2013 raising questions about the hundreds of billions of dollars in investment across the planet. The study also suggests that while AI is changing the nature of work, the change is not all positive.<\/p>\n
Cognitive load<\/strong><\/p>\n
Nearly half the respondents said they spend more time managing and directing AI than doing the work itself. And while about two-thirds of regular AI users said the technology has improved job satisfaction, about 41% said it had increased cognitive load. That\u2019s creating what the authors called a \u201cjoy paradox,\u201d where AI makes work better and harder at the same time.<\/p>\n
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\u201cThe joy equation rewrites itself within a year of using AI,\u201d said BCG\u2019s Sylvain Duranton, another co-author of the report. \u201cEarly on, AI\u2019s novelty and cognitive stretch fuel enjoyment, but that \u2018AI honeymoon\u2019 fades without strategic clarity.\u201d<\/p>\n
\nFor its study, BCG surveyed nearly 12 000 workers across industries in 14 countries and regions, examining AI adoption, workforce expectations, leadership and organisational transformation.<\/p>\n<\/blockquote>\n
The survey highlights the emergence of AI agents, with 30% of respondents saying such tools are now integrated into workflows \u2014 more than double the number from a year earlier. Over 60% said they believe agents could do at least half their job within three years.<\/p>\n
Non-managers in India, Brazil, and South Africa reported regular AI usage above the global average, while those in the US, France and Italy lagged behind, BCG said.<\/p>\n
\u00a9 2026 Bloomberg<\/p>\n<\/p><\/div>\n
#saves #time #companies #waste #gain<\/p>\n","protected":false},"excerpt":{"rendered":"
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